Refund policy.

Effective Date: June 6, 2025
Business Name: Haro Hive
Contact Email: info@harohive.com
Website: www.harohive.com

At Haro Hive, each item is carefully crafted by hand using traditional methods and local ingredients. Because our products are made in small batches and fall under Texas Cottage Food Law, we are unable to accept returns of food items. However, your satisfaction is very important to us.

Refund Eligibility

We gladly offer refunds or replacements under the following conditions:

• Wrong Item Received: If you receive the wrong product.

• Damaged on Delivery: If the item is damaged at the time of delivery or pickup.

• Product Quality Concern: If there is an issue with the quality of the product upon delivery.

Please contact us within 7 days of receiving your item to request a refund or replacement. Include your order details and a photo if applicable.

How to Request a Refund

To initiate a refund request, please email us at:
📧 info@harohive.com
Include:

• Your name and order number

• Description of the issue

• A photo (if item is damaged or incorrect)

We’ll respond within 1–2 business days to resolve the issue.

Non-Refundable Items

We do not offer refunds for:

• Items returned after 7 days

• Opened or used products

• Custom-labeled or special request items

• Honey and infused products that meet expected quality and are not damaged or incorrect

Local Pickup & Delivery Policy

Since we only offer local pickup or hand delivery (Sealy/Katy, TX and nearby), you are responsible for being present at the time of pickup/delivery or for designating someone who is. Missed pickups or deliveries may be rescheduled but are not refundable.

Need Help?

If you’re unsure whether your order qualifies or just want to ask a question, we’re happy to help. Email us at:
📧 info@harohive.com

Thank you for supporting local, handmade goods and for being part of the Haro Hive community!